WCS KEY POLICIES.
Our policies and procedures let you know how our staff will guide, support and keep your children safe whilst they’re in our care. They also assist the staff teams when making decisions to offer both consistency and fairness. To ensure the policies are in line with current advice, they’re regularly reviewed and we take guide lines from Ofsted, as well as ongoing guidance from local authorities and National Governing Bodies of Sport. Added to our feedback from parents, staff and of course children, we ensure our policies service all our users.
Below is the essence of our key policies.
CHILD PROTECTION POLICY
WCS is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. We create an environment in which children feel safe. Any suspicions or allegations will be taken seriously; and responded to swiftly and appropriately.
All staff working with children are DBS checked and have a duty in law to act if they consider a child is at risk or makes a disclosure. Our staff act in accordance with the procedures of the relevant local authority for each specific camp location. Our staff are mainly teachers or student teachers and qualified and completed training. Our site Head Coach will be level 2 or 3 with the SSS Safeguarding Training & Assessment.
BEHAVIOUR MANAGEMENT POLICY
Children need an environment where they feel secure, respected and encouraged. Each child agrees how they’ll interact with each other in our first session together, in essence creating their own set of rules. The group leader is there to promote a positive environment that accepts differences and encourages children to be considerate in their actions and words.
Should the good atmosphere of the group be compromised by disruptive or inappropriate actions and words, staff will remind, explain and aim to resolve the issue. Depending on the extent of the infringement and the frequency, we may have to exclude a child from a session or the camp. This is a very rare occurrence.
POLICY ON BULLYING
Bullying is not tolerated at WCS and swift action will be taken at the earliest possible stage by our staff. Any behavioural incidents of this sort are bought to the attention of the Head Coach on site and dealt with in line with our behaviour policy.
HEALTH, HYGIENE AND FOOD POLICY
WCS is fundamentally committed to promoting a healthy lifestyle. We nurture a link with sport and fun, encouraging participation long after children have attended. Our staff role model sun safety and there’s always plenty of water available around the camp for free access.
All children bring a packed lunch and please select the best content to keep energy levels high for a full day of physical activity. There are also two other breaks during the day for refreshments so please ensure that your child has enough snacks. We are a nut free zone and we ask that you ensure that your child does not have any foods that contain nuts in order to protect other children with potential allergies.
If your child is unwell, we ask that you do not send them to camp in order to contain any germs or viruses that may spread. Let us know and we’ll confirm when we can welcome them back. We’ll also let you know if we have any reported cases of more serious illnesses at the registration desk.
If illness develops during the day, we’ll let you know and ask that you collect them to be cared for at home.
HEALTH AND SAFETY POLICY
The health and safety of your child is taken very seriously and we will do all that is reasonable and practicable to protect the health, safety and welfare of all children in our care, along with staff and any other visitors to our sites.
We have formalised systems of proactive and reactive checks and assessments to keep the equipment, sessions and children safe at all times. Our staff have specific training to understand their role in our safe systems of work cycle.
Any confidential or sensitive information we receive about your child is only shared with staff on a need to know basis and never with another parent or child. When the camp is closed information is stored securely in line with our GDPR policy
EQUAL OPPORTUNITIES POLICY
Our camps aim to provide equality of opportunity for all children in our care and take positive actions to eliminate discrimination. We are very proud of our inclusive approach and support for children with special educational needs, this is an area of particular strength and experience. We are committed to the principles of British Values and we endeavor to reinforce these principles through our practice. We welcome children and staff of all religious beliefs, faiths, cultures and abilities and believe that each child attending the camp is of equal value. The activities we run strive to provide equal opportunities for all children whatever their race, religion, language, culture, gender, health, disability, personality or lifestyle as set out by the characteristics listed in the Equality Act 2010.
COMPLAINTS POLICY AND PROCEDURE
Worldcupsports aims to provide a high quality provision. We believe we achieve this most of the time: if we are not getting it right please let us know. In order to ensure our camps remain at a high and improving standard, we have a procedure through which you can let us know if for any reason you are not satisfied with your dealings.
If you are unhappy with the day to day practices of Worldcupsports, please speak to the relevant staff member (Coach or Head Coach if appropriate). If you are unhappy with an individual coach please speak with the Head Coach. If you feel this is difficult or inappropriate then email the Director Peter Ryan and he/his team will respond accordingly.
Often we will be able to give you a response straight away. When the matter is more complicated we will give you at least an initial response within five working days.
MAKING A WRITTEN COMPLAINT
If you are not satisfied with our response or wish to raise the matter more formally, please write to the Director Peter Ryan.
All written complaints will be logged. You will receive a written acknowledgement within three working days. The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.
If after we have responded you are not satisfied with our response, please OFSTED.
Finally, please also let us know if you are happy with Worldcupsports – we love to hear of all the wonderful experiences your children have had and the positive responses.
REFUNDS/CHANGES TO BOOKINGS
Please be aware that we have introduced an administration fee of £10 for changes to bookings. We do not refund except under exceptional circumstances and if you do not come to the booked day we are unable to ‘carry over’ the missed days due to staffing issues.
Peter Ryan reviewed May 2021